Our aim is to ensure safe, decent, and affordable housing; create opportunities for residents' self-sufficiency and economic independence; and assure fiscal integrity by all program participants. In order to achieve this mission, we will:
* Recognize the residents as our ultimate customer
* Improve PHA managements and service delivery efforts through
oversight, assistance, and selective intervention by highly skilled,diagnostic, and results-oriented field personnel
* Seek problem-solving partnerships with PHA, resident, community,and government leadership
* Act as an agent for change when performance is unacceptable and we judge that local leadership is not capable or committed
to improvement
* Efficiently apply limited HUD resources by using risk assessment techniques to focus our oversight efforts